About the Spa

Welcome to Serendipity Spa! One of my life long dreams is to own and operate my own business and I’m excited and happy to realize that dream come true. Serendipity Spa is a place where clients receive innovative skin treatments, relaxation, and a nurturing atmosphere where I can build lasting relationships for the very best ongoing skin and lifestyle care.

Serendipity Spa offers the latest advancements in modern skin care, combining organic-based ingredients with cutting-edge clinical treatments to transform skin with long-term results. Whether your goal is to combat complex skin concerns, ward off signs of aging, or simply maintain healthy skin, Serendipity Spa can design a customized and progressive treatment program that sets you on the path to lifelong healthy skin.

Melissa Poley Owner, Clincal Aesthetician

My dream began while attending and graduating from Grandview College and the Professional Cosmetology Institute’s aesthetics program. I also worked for a cosmetic line receiving training in makeup application, skin care, and business/client relation techniques. My passion for skin care continued working for several of Des Moines' leading Plastic Surgeons. My experience starting in 1999 has helped me develop a true love of making people feel good about themselves and to find a confidence in the way they look. Most important is to match customized skin care regimens to skin types and specific conditions with advanced technologies along with professional products to achieve best results. I like to see confidence restored as clients proceed in their journey to healthy living and feel qualified to give advice as well as referrals to those in need.

My other lifelong dream is to have a family balance and that realization has more than been met with my two wonderful, active sons, Landon and Stone and my husband John. John and I lead a very active life style just keeping up, but we also work on mind, spirit and body activities. I feel confident in personally representing what my business philosophy is all about.

Melissa’s beauty secret? “Use SPF daily; always incorporate antioxidants and retinols into your skincare regimen; wear a mineral makeup for a flawless finish; and don’t forget to do something daily for YOU (take a nap, exercise, spend time with your friends, and make scheduling a spa appointment a priority!)”

Jen Hoefing Licensed Aesthetician and Nail Technician

Jen joins us with 10 years industry experience, working in a spa as well as a dermatology office. She has a vast knowledge of various facial treatments including facial massages, facial lymphatic drainage, medical microdermabrasion, chemical peels, as well as waxing. She also specializes in reflexology of the hands and feet.

Her passion is helping individuals make a difference in their overall health and she loves educating her clients on the advancements of clinical skincare and what works best for their skin.

Jen is a graduate of Northwest Missouri State University, where she completed a Bachelor of Science Degree in Corporate Wellness and Active Therapy. She also graduated from La James International College of Beauty as a Licensed Esthetician and attended the Iowa School of Beauty to become a Licensed Nail Technician.

In her free time, Jen enjoys listening to live music and spending time with friends. She has two cats (that she considers her fur babies) named Lilly and Simon, that she adopted from her mother's animal shelter in Southwest Iowa.

Haley Ostenberg Licensed Massage Therapist

I am a graduate of the Massage Therapy Program at Aveda Institute of Des Moines who is ecstatic to begin my career as a licensed massage therapist! My passion is to help people find relief of physical pains and mental stressors, along with obtaining balance of the mind, body and spirit. Medical research shows that about 90% of illnesses and diseases are stress-related, which is why regular massage and self-care is an essential part of your routine. In order to live a life of happiness and longevity, we must take care of ourselves first!

I will be continuing my education while working at Serendipity Spa, and hope to continue adding more service options for clients to enjoy. My next goal will be to obtain more knowledge of energy healing so that I will be able to perform Reiki Massage for those that have a substantial amount of stress in their life. During my free time, I enjoy keeping up with daily exercises of yoga and going on walks. I also love using my spare time for self-care exercises such as meditation and tai chi. I spend lots of time with my beautiful kitty, Luna, and also love being outdoors or riding my motorcycle! My dream is to travel the world and build life-long friendships with amazing people!


Spa appointments must be reserved with a credit card number, or the number on a gift card, if applicable. Your credit card will not be charged prior to your arrival.

Your credit card will only be charged if you fail to arrive for your spa services without cancelling 24 hours prior. You will be charged 40% of your service(s) cost for any late cancellation or no-show appointments.

We accept MC, Visa, Discover, American Express



Serendipity Spa offers real-time online booking for your convenience. Search availability and confirm your spa service, 24-7 from your computer or mobile device. Our online booking engine is powered by SpaBooker, a VeriSign Trusted, PCI Compliant software to ensure your information is safe & secure.

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I really cannot emphasize the difference it’s made to have the congestion gone and to have the development of the cystic acne lesions stunted and even reversed. I also think the Skin Accumax has made my skin more radiant and healthy looking! I’ve been able to go out in public without wearing make up on for the first time in years (of course I still use sunscreen), but it’s a great feeling to know I can be 'seen' without having to get into full make up... I actually feel 'pretty' in my bare skin! Susanne Morrison, Polk City, Iowa